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Terms of Sale — Flamorah Accessories

These Terms of Sale apply to purchases made at Flamorah's branches (Jid Ali and Souq Al Baraha, Muharraq), our online store flamorah.com, and orders placed via WhatsApp and Instagram. These terms supplement, and do not replace, the Website's general Terms & Conditions.

Prices and VAT

All prices displayed are in Bahraini Dinar (BHD) and are inclusive of Value Added Tax at 10%, in accordance with Bahrain's VAT Law No. 48 of 2018. Delivery fees are shown as a separate line item and are zero-rated for VAT, as a separate local transport supply carried out by a licensed carrier.

Payment

We accept online payment by Visa and MasterCard credit/debit cards, as well as cash on delivery within the Kingdom of Bahrain. Cash payments of BHD 3,000 or more for a single transaction are not accepted, in accordance with Ministerial Resolution No. 105 of 2025 on anti-money laundering.

Shipping and Delivery

We deliver within the Kingdom of Bahrain for a fee of BHD 2.000 (free for orders of BHD 40.000 or more), within 2 to 24 hours of order confirmation. Delivery to GCC countries is BHD 4.000, within 2 to 7 working days. Delivery may take one to two additional days during peak seasons and sales. Full details are on our Shipping & Delivery page.

Exchange and Refund

We have two different timeframes depending on the reason:

  • Changed your mind about the size or color, and the item itself has no defect? You may request an exchange within 3 days of receiving the product, with proof of purchase, and the item must be unused and in its original packaging.
  • Received an item with a manufacturing defect, not caused by misuse? You are entitled to an exchange or a full refund at no additional cost within 15 days of receiving the product — in accordance with Bahrain's Consumer Protection Law No. 35 of 2012 (Articles 8 and 14 of its Executive Regulation). This right does not cover damage from misuse or normal wear, such as breakage or discoloration from perfume or water. This right is not lost by opening the packaging or trying the item on, since a defect is often only discovered through normal use.
  • Received the wrong item, or an item damaged in shipping? You are entitled to an exchange at no additional cost within 15 days of receiving the product — in accordance with Bahrain's Consumer Protection Law No. 35 of 2012 (Articles 8 and 14 of its Executive Regulation). This right is not lost by opening the packaging to check its contents.

What counts as a manufacturing defect? A break or failure in the item (such as the clasp or chain) not caused by misuse, or visible fading or discoloration of plating or stones after brief, normal wear (not caused by water, perfume, chemicals, or rough handling). Not a manufacturing defect: damage from dropping the item or misuse, exposure to water, perfume, or chlorine, normal wear after extended use, or simply not liking the size or color when the item itself is undamaged (these fall under the 3-day optional exchange above).

For hygiene reasons, the 3-day optional exchange (change of preference only) does not cover earrings and ear-piercing products once the packaging has been opened or the item tried on. The 15-day rights for a manufacturing defect, a wrong item, or shipping damage remain available for earrings just as for any other product, with no exception. Nothing above limits any stronger right available to the consumer under applicable Bahrain law specifically for manufacturing defects. Full details and the refund method are on our Refund & Exchange page.

Dispute Resolution

Please contact us first via WhatsApp or email at support@flamorah.com; we respond within one business day. If a satisfactory resolution is not reached, you may contact the Consumer Protection Directorate at the Ministry of Industry, Commerce and Tourism (consumer_protection@moic.gov.bh, 80008001). Any dispute arising from these Terms of Sale shall be governed by the laws of the Kingdom of Bahrain, and the courts of the Kingdom of Bahrain shall have exclusive jurisdiction.

Governing Language

These Terms of Sale are published in both Arabic and English. In the event of any inconsistency between the two versions, the Arabic version shall prevail.

Flamorah Accessories — Commercial Registration No. 144235-2 — Phone: 36151016 — support@flamorah.com