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Refund, Cancellation & Exchange Policy

Refund Method

Refunds will be done only through the Original Mode of Payment used at the time of purchase, and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

Refund Cases

The customer is entitled to request a refund in case the product has a manufacturing defect (not caused by misuse), or in case the wrong item was delivered or the item was damaged during shipping.

Cancellation Policy

The customer may cancel an order free of charge at any time before the order is dispatched for delivery, by contacting us on phone/WhatsApp +973 3615 1016 or email support@flamorah.com. For prepaid orders, the amount will be refunded as per the refund method described above.

Exchange Policy

We have three different timeframes for exchange requests, depending on the reason.

  • Changed your mind about the size or color, with no defect in the item? You may request an exchange within 3 days of receiving the product, with proof of purchase, and the item must be unused and in its original packaging.
  • A manufacturing defect, not caused by misuse or normal wear? You are entitled to an exchange or a full refund within 15 days of receiving the product, at no additional cost, in accordance with Bahrain's Consumer Protection Law No. 35 of 2012 (Articles 8 and 14 of its Executive Regulation). This right does not cover damage from misuse or normal wear, such as breakage or discoloration from perfume or water. This right is not lost by opening the packaging or trying the item on.
  • Received the wrong item, or an item damaged in shipping? You are entitled to an exchange or a full refund within 15 days of receiving the product, at no additional cost, in accordance with Bahrain's Consumer Protection Law No. 35 of 2012 (Articles 8 and 14 of its Executive Regulation). This right is not lost by opening the packaging to check its contents.
  • Order not delivered within the specified time? You are entitled to an exchange within 15 days of receiving the product, at no additional cost.

Hygiene note: For hygiene and public health reasons, the 3-day optional exchange (change of preference only) does not cover earrings and ear-piercing products once opened or tried on. The 15-day rights for a manufacturing defect, a wrong item, or shipping damage remain available for earrings just as for any other product, with no exception.