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Refund, Cancellation & Exchange Policy

Refund Method

Refunds will be done only through the Original Mode of Payment used at the time of purchase, and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

Refund Cases

The customer is entitled to request a refund in the following cases:

  • The merchant delivered a wrong product (different from the order).
  • The product has a manufacturing defect.
  • The product was damaged during shipping.
  • The product was tampered with before delivery.

Cancellation Policy

The customer may cancel an order free of charge at any time before the order is dispatched for delivery, by contacting us on phone/WhatsApp +973 3615 1016 or email support@flamorah.com. For prepaid orders, the amount will be refunded as per the refund method described above.

Exchange Policy

Any product requested for exchange must be reported within 15 days from the date of receipt. The product must be in its original condition and packaging, accompanied by proof of purchase. Exchange is allowed in the following cases:

  • A wrong product was delivered.
  • The product is defective.
  • The product was damaged during shipping.
  • The product was not delivered within the specified time.

Hygiene note: For hygiene and public health reasons, earrings and ear-piercing products that have been opened or tried on cannot be exchanged for a change of preference. The right to exchange remains available for earrings in cases of a wrong product delivered, a manufacturing defect, or damage during shipping.